After Sales & Support Services

Efacec with a wide range of products and solutions is truly focused to offer to his costumers an exceptional and reliable after sales services. For this reason, Efacec improve its customer benefits by adding several after sales and customer care options to his portfolio.

Warranty Extension

Efacec has a several warranty extension services available for all its products. The warranty can be extended to 25 years.

Spare Parts

Based on its field experience Efacec can provide a standard or customized set of spare parts to minimize MTTR.

O&M and Availability Contracts

Through highly experienced technical teams, Efacec provides several options and customized after sales services for Operation & Maintenance. Efacec provides availability contracts up to 99% to increase our customers and investors protection.

Service Contracts

Several levels of preventive and corrective maintenance contracts are available for Efacec products. The highest levels allows our costumer to replace parts without losing the warranty.

Training

Efacec can provide training to all its equipment on-site or on Efacec facilities. There are also available training certification for commissioning.

Customer Care

Efacec customer care service platform provides three ways for a customer to request a service directed to service department:

  • Dedicated customer care web site
  • Email to a customer care account
  • 24/7 Contact Hotline to contact our service staff

A Customer care service is available 7 days a week, 24 hours a day.

Other tailor-made options are available upon request. For more information, please contact us.